Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most countries. Delivery times vary by location and shipping method selected during checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. Additional customs fees or taxes may apply depending on your location.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Please contact our customer service team to initiate a return.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive your returned items.
Product Information
How do I choose the right size for pet clothes?
Each product page includes a detailed size chart with measurements. We recommend measuring your pet's neck, chest, and length before ordering.
Are your products safe for all pets?
All our products meet international safety standards. However, we recommend supervising your pet when using new items, especially collars and harnesses.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, all transactions are processed through secure payment gateways with encryption technology.
Other Questions
How do I assemble pet houses or tents?
All our pet houses and tents come with detailed assembly instructions. Most require no tools and can be set up in minutes.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email to monitor your package's progress.